Maximum message length. This sets the number of seconds for the maximum message length outside callers will be limited to when leaving this subscriber a message. This can be a number between 0 and 1200 (20 minutes). NOTE: Subscribers leaving messages for this user are not limited by this value, they are limited by their Class of Service setting for the maximum message record time they are allowed.
Message Recipient. Every call handler has an owner and a message recipient. These can be either a specific subscriber or a public distribution list. You can dictate that all listed call handlers be configured to deliver their messages to a specific subscriber or distribution list here by selecting a radio button and hitting the corresponding “browse” to select an object in the resulting dialog box. The display name of the selected subscriber/distribution list will appear in the edit box to the right of the radio button.
Callers can edit messages. Set this drop down to “true” to allow callers to review, rerecord or append to messages they’ve just recorded for this subscriber.
Mark messages as urgent. Indicate how Cisco Unity will mark the priority of messages: "Always" All messages left by unidentified callers are marked urgent. "Never" Messages left by unidentified calls are never marked urgent. "Ask Caller" Callers will be prompted for their preference whether to mark their messages urgent.
Mark messages as private. Indicate how Cisco Unity will mark the sensitivity of messages: "Always" All messages left by unidentified callers are marked private. "Never" Messages left by unidentified calls are never marked private. "Ask Caller" Callers will be prompted for their preference whether to mark their messages private.
After message action. After the user leaves a message, normally you would want to send them to the ‘say goodbye’ call handler. If, however, you want to do something different you can configure it here.
Take Action. Select this radio button and select the action from the drop down list.
Hang Up. Unity will hang up on the caller immediate after they finish recording their message. This is a little abrupt… typically you’d want to send someone to the “say goodbye” call handler and hang up nicely instead.
Sign In. The caller will be sent to the subscriber sign in conversation after they finish recording their message.
Loop Back to self. This option will have the caller sent back to the beginning of the greeting for the current call handler after they finish recording their message. This will not attempt the transfer sequence for the handler, the caller will be sent directly to the active greeting for the handler.
Greetings Administrator. This option will send the caller to the greetings administration conversation. This will allow them to select a call handler they own by name or ID and record the greetings for it over the phone.
Broadcast Message Administrator. For Unity 4.0(5) and later you can go to this conversation for sending and/or editing broadcast messages heard by all users on the local Unity server.
Go To Directory. Select this radio button to send the caller to a selected directory handler after the caller finishes recording their message. A directory handler allows callers to find subscribers in the system by spelling their names using the phone dial pad.
Go to Call Handler. Select this radio button if you want to send the caller to a call handler after the caller finishes recording their message. Hit the “browse” button and select a call handler from the resulting dialog. The display name of the call handler will appear in the edit box to the right of the radio button. If you check the “Don’t try to ring phone” checkbox, Unity will send the caller directly to the greeting of the selected call handler without trying a transfer rule, even if one is enabled and active.
Go to Subscriber. Select this radio button if you want to send the caller to a subscriber’s mailbox after the caller finishes recording their message. Hit the “browse” button and select a subscriber from the resulting dialog. The display name of the user will appear in the edit box to the right of the radio button. If you check the “Don’t try to ring phone” checkbox, Unity will send the caller directly to the greeting of the selected subscriber without trying the transfer rule, even if it’s enabled.
Go To interview. Select this radio button if you want to send the caller to an interview handler after the caller finishes recording their message. Hit the “browse” button and select an interview handler from the resulting dialog. The display name of the interview handler will appear in the edit box to the right of the radio button.
